GENERAL

• Are your products suitable for chronic conditions?

  Our products are designed for general wellness and comfort. For chronic conditions, we recommend consulting your healthcare provider before use.

• How do I choose the right product for my needs?

  Consider your specific pain points and lifestyle. Our product descriptions include detailed guidance, or contact our support team for personalized recommendations.

• What materials are your products made from?

  We use high-quality, body-safe materials including breathable fabrics, medical-grade silicone, and memory foam designed for comfort and durability.

SHIPPING

• How fast do you ship orders?

  Orders ship within 24-48 hours. Standard delivery takes 5-7 business days, express shipping takes 2-3 days.
  
  

• Do you offer international shipping?

  Yes, we ship worldwide. International delivery takes 7-21 business days depending on your location.

• Can I track my order?

  Absolutely! You'll receive tracking information via email once your order ships, plus SMS updates on delivery status.

• What if my package is lost or damaged during shipping?

  We'll replace lost or damaged packages at no cost. Just contact our support team with your order details and photos if damaged.

ORDERS

• Can I modify or cancel my order after placing it?

  Contact us within 2 hours of ordering to make changes. Once shipped, modifications aren't possible but we accept returns within 30 days.

• What if I ordered the wrong size or product?

  No problem! We offer free exchanges within 30 days. Just ensure items are in original condition with tags attached.

• Do you offer bulk or family discounts?

  Yes, we offer discounts for orders of 3+ items and special family bundles. Check our current promotions or contact us for bulk pricing.

• How do I know if my order was successful?

  You'll receive an order confirmation email immediately after purchase with all details, order number, and expected delivery date.

• Can I add items to an existing order?

  Unfortunately, we can't add items to shipped orders. You'll need to place a separate order, but both can often be delivered together.

PAYMENT

• What payment methods do you accept?

  We accept all major credit cards (Visa, Mastercard, Amex), PayPal, Apple Pay, Google Pay, and Shop Pay for secure checkout.

• Is my payment information secure?

  Yes, we use SSL encryption and PCI-compliant payment processors. Your financial information is never stored on our servers.

• What if my payment is declined?

  Check with your bank about international transactions, verify your billing information matches your card, or try a different payment method.

• Will I see additional charges on my statement?

  You'll only be charged the amount shown at checkout. No hidden fees, though international cards may have foreign transaction fees from your bank.